With the latest Trading Standards case against Next making national news you may be wondering how efficient your ecommerce website is at crediting and refunding your customers.

At iPages we believe that running an online shop should be easy. We have made crediting an invoice simple and have included the ability to refund any part of an invoice with a simple click of a button. So if you are selling to businesses you might choose not to credit the shipping of an item, and might even charge a restocking fee to receive goods back - if it's part of your terms and conditions. However, if you are selling directly to consumers then you must comply with the Distance Selling Regulations, which means that you have to refund not only the cost of the item, but also the shipping costs.

Running our own iPod and Mac accessory ecommerce website, macstore.co.uk, has enabled iPages to understand all the pitfalls that managing an ecommerce website might face, and have carefully developed an ecommerce solution to meet these eventualities.

If you'd like to find out more about iPages call 01403 786984.